Role Overview:

We are looking for a CRM & Partnership Specialist to support client engagement, B2B/B2G partnership coordination, and operational support activities. The ideal candidate will be responsible for handling customer communication, drafting quotations, planning/coordinating events, generating invoices, and managing partner relations.

Key Responsibilities:

Client Relationship Management:
Maintain and update CRM tools with client and lead information
Respond to customer inquiries and ensure timely follow-ups
Build strong post-sale relationships and gather feedback for improvement
Quotation & Proposal Management:
Create and share detailed quotations for drone products and services
Coordinate with technical and sales teams for pricing and scope alignment
Invoice Generation & Documentation:
Prepare accurate invoices and follow up on payments
Maintain sales and billing records for internal audits
Event Planning & Coordination:
Organize and manage exhibitions, drone demo days, and trade shows
Coordinate logistics, travel, and setup with internal and external stakeholders
Partnership Management:
Support onboarding of dealers, resellers, and government liaisons
Maintain records of partnership activities, MoUs, and collaboration terms
Internal Coordination:
Collaborate with Sales, Technical, and Operations teams for seamless execution
Track customer and partner engagement metrics

Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field
Prior experience in CRM tools (Zoho, HubSpot, etc.) preferred
Proficiency in MS Office (Word, Excel, PowerPoint)
Strong communication, coordination, and negotiation skills
Ability to manage multiple tasks in a fast-paced tech environment
Familiarity with drone/UAV industry is a plusonally for partner meetings, industry events, and conferences.